The Reciprocity Norm
>> Tuesday, June 9, 2009
I've officially been a student of marketing for about 5 weeks now, and I enjoy it so far. Who knows if I will use this degree for anything other than a wall space filler (most of the major changes in my life have been because of some random turn of events instead of applied talent or skill), but who cares. I like learning. It helps me impress strangers.
It's quite fascinating how many principles of marketing are reminiscent of my previous ideas of what Christian living was. Enter, the reciprocity norm. (If you continue reading, you will be automatically billed a marketing curriculum tasters fee of $50)
The reciprocity norm is the invisible goblin hiding behind many sales tactics. It states that individuals are motivated to give back to those who have given them something. This principle anticipates and sustains itself on the customer's feeling of guilt after receiving something (no matter how useless) for free. The key word there is "guilt." Some examples would be businesses that throw parties for their customers... a free rock concert at the Gap or maybe a pancake breakfast for a newly formed paper company?
My question is this: what place, if any, do marketing tactics such as these have in the body of Christ? The Bible encourages us to not hide our light from the world but to put it on display. We are told that true religion is visiting widows and orphans. A great promise of the Lord is that all the nations of the earth would be blessed through God's people. Thus, we have been commissioned to go about our daily lives looking for ways to bless those around us, but a crucial piece of the puzzle that still needs to be placed is our motivation. Are we doing good to receive or are we doing good because we see our Father doing good?
The corporate world forms marketing strategies to build its own kingdom. The customer is king only because profits are king. Without customers, buildings will be closed down and staff will lose their income. Ultimately, the whole economy suffers when big businesses fail to defend their kingdoms. This seems logical.
But is the Church just another corporation that is reliant on pew fillers to keep its lights on and its coffee shops running? Are not major denominations mourning because church BUILDINGS are closing in America at an alarming rate? Why should we tie our faith to such things? Should the people of God be just as reliant on a marketing strategy as the Starbucks down the road, or should we be trusting in something other than the reciprocity norm...
What if we stopped trusting in the power of guilt, and started using no marketing strategy at all? Condemnation has no place in the forgiven, yet there are legions of God's warriors as far as the eye can see that are buried under a sea of guilt for not giving enough or praying enough or reading enough to please their master...excuse me, pastor. It breaks my heart seeing people in a church who are surrounded by other people, but completely isolated unless they forfeit their dreams to take their place in someone else's.
To quote Pink Floyd, "All in all it's just another brick in the wall."
I've seen the depression in the eyes of my brothers and sisters. Christians are prisoners in their own communities. Instead of being free to be forgiven and to dream big, their God-given individualism and creativity is muzzled by guilt. American Christians are depressed because their legs are being cut off so they can fit into a vision that was never their responsibility.
(Hey teacher, leave them kids alone!)
Exit, rant.
There is a good chance that I'm being over dramatic, but that's the beauty of grace. Jesus didn't die for me so I could repay him with my good ideas. He doesn't need the reciprocity norm to do good. I know, because everyday I learn more things I can't do without His intervention. So naturally I want to be like my Father and do good not to receive a payment, but because God loves me without reason.

3 comments:
Nice Rant!
Marketing and the church do belong together but differently than the corporate world and marketing.
At its core, marketing is how you tel your story. So churches are marketing even when they don't think they are. Jesus commissioned us to go into the world and tell his story and good marking helps you communicate that message clearly and with excellence. Not perfection, not slickness, not cheesy advertising - just telling the story of Jesus plain, simple, clearly, and with passion.
We have the best story to tell - lets get marketing!
always wondered why marketing people called jesus the best salesperson...he never "sold" the good news on account of fear of going to hell, but the good news is that he loves us enough to give us grace.. if that makes any sense.. i loved because he first loved me =)
I'm reading a book right now called, "Unconditional Parenting" by Alfie Kohn. The funny thing is that I'm totally NOT getting out of the book what I thought I would. My motives for reading it were to focus on how I parent my children, but God is using it to show me how screwed up my view is of how He parents me. I've just been in awe of how plainly he's been speaking to me.. and thankful. A lot of loose ends are being tied together for me. But I say all that to say, that your post (in my mind) goes along with what He's been showing me. Alfie Kohn says, "We've been conditioned to be condiditional." Meaning, that even in relationships, we are practically brainwashed by our culture/society with a "tit for tat" system.... always exchanging, owing, recieving or paying for things that should be free like love (atleast in family relationships). This principle was specifically reinforced in my own up bringing by the church I was raised in. It is so clear to me now, but then I just bought into the marketing scheme that existed: I sucked, I was lucky God even gave me a golden ticket, and I darn well better work hard to try to show I appreciate it. Sort of like the guise of freedom with a hidden agenda. That same feeling like, "well they fed us free pancakes so maybe we should buy something to show our appreciation." Man, I HATE obligation. I was so wrought with guilt that my motives to do anything in the church were so far from pure it wasn't funny. Ok, I think now I'm ranting :-) Anyhow, I always appreciate your insights, Andy.
Post a Comment